Quick answers about school gear, sizing, popup pickup, and shipping.
How do I place an order?
Choose School Uniforms or PE Gear, select youth or adult sizing and your size, then add your items to the cart. Review your selections before checking out.
How long will my order take?
On-hand items: The pickup preparation estimate is 2–4 days. Wait for your ready-for-pickup notification, then collect during the announced popup hours for your selected location.
Items requiring blanks: If your garment is not on hand, allow approximately 1–2 days for the blank to arrive, followed by about one additional day for production, packing, and dispatch or pickup preparation. These are estimates and depend on blank availability.
Weekend orders: Orders placed on weekends are handled starting Monday. Shipping transit time and the popup pickup schedule are separate from preparation time.
Is local pickup free?
Yes, local pickup is free. Choose an available pickup location when placing your order.
Where can I pick up my order?
Select from the pickup locations offered for your order. School pickup locations include South Loop Elementary School, South Loop Middle School, and South Loop Pre-K School. Use your selected location’s instructions when collecting your order.
When are popup pickup times announced?
Popup pickup times are announced on Mondays. After your order is ready, you may collect it at any time during the announced popup hours for your selected location.
Can I pick up immediately after ordering?
Please wait for your ready-for-pickup notification. An order confirmation confirms your purchase; it does not mean your order is ready. Pickup is available during the announced popup hours.
How will I know my order is ready?
You will receive a ready-for-pickup notification. Check it before visiting your selected pickup location. If you have not received it, contact us with your order number.
Do you offer shipping?
Yes. Choose shipping at checkout to see available rates. Tracking information is sent when your order ships. Shipping transit time is separate from preparation time. See our shipping policy.
What size should I order?
Choose the Youth or Adult version of the product and review its size information. Older references to (Y) and (A) mean youth and adult. Measurements can vary by garment; contact us before ordering if you need help choosing a size.
Can I return or exchange an item?
We do not accept returns for incorrect size or color selections, or for worn merchandise. Otherwise eligible returns must be requested within 30 days of purchase and are subject to a 25% restocking fee. Report damaged items within 72 hours of receiving your order. Review our refund policy and contact us before sending anything back.
Are all products approved for school uniforms?
Everyday uniforms and PE clothing have different requirements. Everyday uniforms use white tops and navy bottoms. PE clothing uses athletic heather tops with the South Loop Phys-Ed logo and navy bottoms. Spiritwear should not be assumed to be approved for everyday classroom use. See uniform requirements.
What if an item is unavailable?
Contact us about the item and size you need. Availability and preparation depend on the garment; please confirm timing before ordering for a particular event.
How do I contact customer service?
Email c.service@southloopshop.com or call/text 773-873-2442. Include your order number for help with an existing order. Office hours are Monday–Friday, 9:00 a.m.–5:00 p.m.; these are not popup pickup hours.