Refund policy

Returns & Exchanges

Eligible returns must be requested within 30 days of purchase. Items must be unused, unworn, in their original condition, and in the original packaging. A receipt or proof of purchase is required.

We do not accept returns for incorrect size or color selections. Please review your selections before ordering. Sale items and gift cards are non-returnable.

Approved returns are subject to a 25% restocking fee. Contact us before returning any merchandise. Do not send items to the manufacturer.

Damaged or Defective Items

Report damage within 72 hours of receiving your order. Email your order number and photos to c.service@southloopshop.com. Exchanges are available for defective or damaged items, subject to review.

How to Request a Return

Email c.service@southloopshop.com with your order number and the reason for your request. We will provide return instructions if your request is approved.

Return Shipping

Customers are responsible for return shipping costs. Original shipping charges are non-refundable. Use a trackable service; we cannot guarantee receipt of a returned parcel.

Refunds

Once we receive and inspect your return, we will notify you whether your refund is approved. Approved refunds are issued to the original payment method, less the applicable restocking fee. Bank and payment-provider processing times vary.

If an expected refund has not appeared, check with your bank or payment provider, then contact us at c.service@southloopshop.com.